Manager of Aftermarket Sales CNC, FANUC America
FANUC products are known for their reliability—whether it's a
CNC system or a
robot, customers trust that FANUC equipment
will run when needed. But like all technology, parts eventually wear out.
Having a solid maintenance and repair strategy helps ensure long-term
performance, minimizes downtime, and protects both equipment and operators.
When repairs are needed, choosing between a third party service provider and
the original equipment manufacturer (OEM) is an important decision.
Risks of Using Third Party Repair Services
Before choosing a third party repair company, consider these concerns:
- Safety: Even small deviations from FANUC’s specifications
can lead to equipment damage or operator risk.
- Workmanship: Low quality parts, bad components, and rushed
repairs can lead to repeat failures, more downtime, and higher long term
costs.
- Efficiency: Third party technicians don't have the same
product knowledge as the OEM, which may slow or complicate repairs.
- Communication: Reliable support is critical during
unplanned downtime. A committed and knowledgeable repair partner helps you
get running again quickly.
What Sets FANUC Repairs Apart
FANUC’s reputation is built on reliability, safety, and customer support. Its
Service First philosophy ensures repairs meet the highest standards—every
time.
High Standards and Genuine Parts
- FANUC uses only components that meet strict factory specifications.
- As the only authorized repair facility in the Americas,
FANUC sources parts directly from Japan.
- FANUC supports its products for life, ensuring even older equipment remains
serviceable.
Customers can choose from new or reconditioned replacement parts, often
shipped next day, with credits available for returned components. Repair and
return options are also offered, along with engineered upgrades for older
platforms.
For our robotics customers, FANUC’s Re‑Certification Service restores your robot to original factory performance through complete inspection, repair, maintenance, and final validation—backed by a full one‑year warranty. For customers who can’t send robots offsite, FANUC provides on‑site evaluations and refurbishments, performing recommended repairs and maintenance services during planned downtime, with a one‑year warranty on all FANUC‑replaced parts.
Expertise You Can Trust
- All parts are serialized for full traceability and warranty coverage.
- FANUC technicians are factory trained—with many having 10–30+ years of
experience.
- As the original developer of the technology, FANUC automatically applies
engineering updates that third party repairers can’t access.
- FANUC’s global data and decades of documentation enable faster, more
accurate troubleshooting.
Long Term Reliability
FANUC is committed to maintaining the performance you expect throughout the
life of your equipment. Service contracts help keep maintenance predictable
and cost effective—often paying for themselves in a single service call.
With unmatched experience, parts availability, and customer focus, FANUC’s
support helps protect your employees, your productivity, and your investment.
Getting FANUC Service Is Easy
Ask your FANUC dealer, distributor, or integrator—or contact FANUC directly
at:
888 FANUC US
FANUCAmerica.com