FANUC is Here for You


On behalf of FANUC America, please know that our customers, integrators, employees, suppliers and associates are our first priority during these difficult and ever-changing times.

To limit the spread of the novel coronavirus (COVID-19) pandemic, the governors of multiple states, including the state of Michigan, have issued a stay at home order reducing the activities of residents and some businesses. That means that for an undetermined amount of time, the majority of FANUC America’s employees will work from home. That includes those working at our Rochester Hills, MI headquarters and all regional locations in the U.S., Canada, Mexico and South America.

FANUC America is considered an Essential Business as we provide products and services into many Critical Infrastructure Sectors as defined by the Department of Homeland Security. We will continue operations throughout this crisis to support our customers, following all national, state and local directives.

We look forward to the end of this crisis and getting back to normal very soon.  In the meantime, please note that we are here to serve our customers.  For the latest status on all key areas of our operation, see the information below.

My best wishes to you, your family and friends – stay safe and healthy – we will get through this together.


Mike Cicco
President and CEO
FANUC America


Current Projects - We are actively working with our customers regarding current projects and production to determine essential business requirements with our top focus on critical production and emergency parts and service requests. Please reach out to your FANUC sales representative for updates, or contact us at and we’ll respond as soon as possible.

Product Sales – to discuss a current project, or schedule a review of your automation needs email us at or call 1-888-326-8287.

Service & Support – While our onsite training sessions are temporarily on hold, our customer support team is available for sales and technical assistance 24/7.

For CNC customer support please contact:


For FANUC Canada Customers

Please forward enquires to:


For FANUC Mexico Customers

Please forward enquires to:


For FANUC Brazil and South America Customers

Please forward robotics enquires to:

Please forward CNC enquires to:

We appreciate your patience as we face this challenge together.