Have questions about automation?

FANUC America offers its experienced team to help solve the most complex automation challenges for any size business.

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On-site Customer Support

FANUC America's ROBODRILL Field Service Agents can quickly be dispatched to your location and be on site fast. They are experienced and can troubleshoot and repair problems quickly and easily to get you back in production.

Service is available regionally in the United States, Canada, Mexico, and Brazil to minimize response time. Service Engineers are strategically located throughout the United Sates and other regions to provide local support, minimize the response time to have an engineer on site, and maximize your production uptime. FANUC America Service also offers preventive maintenance services, ROBODRILL evaluation services, and service contracts tailored to meet your needs.

On-site field service options include:

  • Down ROBODRILL service
  • Warranty service
  • Preventive maintenance services
  • ROBODRILL evaluation services
  • DDR-T/DDR-TiB alignments
  • Service contracts

We're here to meet your needs. Contact us today.

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How to Get In Touch


Contact Us On-line

Using our contact us form below is an easy way to quickly get in touch with a field service specialist. Let us know your needs and we will be in touch shortly. You can also e-mail our field service team at [email protected].

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Contact By Phone

The FANUC technical hotline gives you help when you need it most, connecting you with our field service team for on-site support to help you get back up and running fast. Phone our Call Center at (888) FANUC-US to be connected with one of our talented Customer Service Representatives.*

Click to Call

*For best call results, please have the following prepared before calling our technical support hotline:

  • Part name and number (if known)
  • P# or serial number of ROBODRILL
  • P.O., credit card, or receiving # for warranty, down units or software
  • Shipping & billing addresses
  • Reason for repair (any symptoms, error codes, or diagnostic LEDs that were identified)
  • Requested arrival time
  • Parts in inventory

Service Centers and Satellite Offices

FANUC America Service Centers & Satellite Locations: 1.888.FANUC US (1.888.326.8287)
Location Address
Atlanta Service Center 2171 New Market Pkwy, Marietta, GA 30067
Satellites Knoxville, TN
Nashville, TN
Melbourne, FL
Tampa, FL
Boston Service Center 30 Boynton Road, Holliston, MA 01746
Satellite Hartford, CT
Charlotte Service Center 13245-140 Reese Blvd, Huntersville, NC 28078
Satellite Spartanburg, SC
Chicago Service Center 1800 Lakewood Blvd, Hoffman Estates, IL 60192
Satellites Appleton, WI
Ft. Wayne, IN
Milwaukee, WI
St. Louis, MO
Cincinnati Service Center 7700 Innovation Way, Mason, OH 45040
Satellites Indianapolis, IN
Cleveland, OH
Detroit Service Center 3900 West Hamlin Rd, Rochester Hills, MI 48309
Houston Service Center 3423 N Sam Houston Pkwy W Suite 300, Houston, TX 77086
Satellites Denver, CO
Dallas, TX
Kansas City, MO
Tulsa, OK
Los Angeles Service Center 15242 Connector Lane, Huntington Beach, CA 92649
Satellites Phoenix, AZ
Salt Lake City, UT
Minneapolis Service Center 11545 Lakeland Dr North, Maple Grove, MN 55369
Satellite Des Moines, IA
New Jersey Service Center 27 Bloomfield Ave, Pine Brook, NJ 07058
Satellites Long Island, NY
Philadelphia, PA
Binghamton, NY
Rochester, NY
San Francisco Service Center 29700 Kohoutek Way, Union City, CA 94587
Seattle Service Center 301 30th St NE, Suite 100
Satellites Portland, OR