FANUC CNC Field Service

FANUC CNC Field Services

When machine problems cannot be solved through our CNC Technical Helpline, FANUC Field Service is never far away.  With over 100 technicians across North America, our technicians can be on site fast and get you back in production in a hurry.  Our engineers stay up-to-date on the latest technology, repair trends and issues through regular training sessions on FANUC equipment as well as machine tools and peripherals.  We only use high-quality parts to reduce the likelihood of a problem reoccurring.

Our goal is to minimize your downtime and keep you in production.  We monitor our performance through regular customer service surveys and use the feedback in our continuous improvement process.

Benefits of FANUC CNC Field Service:

• Factory trained engineers and technicians provide convenient local on-site support dispatched from one of our Service Centers or Satellite locations
• Direct access to technical data from and to our product designers in Japan for fast and accurate troubleshooting
• Part shipping costs and restocking fees can be minimized by having our engineers and technicians bring replacement parts with them
• With close relationships with your machine tool builder, we know your machine tool, so we understand your problems without time-consuming research