FANUC Robot Service
On-site Customer Support
FANUC America's Robot Service Agents can quickly be dispatched to your location and be on site fast. They are experienced and can troubleshoot and repair problems quickly and easily to get you back in production.
Service is available regionally in the United States, Canada, Mexico, and Brazil to minimize response time. Service Engineers are strategically located throughout the United Sates and other regions to provide local support, minimize the response time to have an engineer on site, and maximize your production uptime. FANUC America Service also offers preventive maintenance services, robot evaluation services, and service contracts tailored to meet your needs.
On-site field service options include:
- Down robot service
- Warranty service
- Preventive maintenance services
- Robot evaluation services
- Service contracts
We're here to meet your needs. Contact us today.
How to Get In Touch
Contact Us Online
Using our contact us form below is an easy way to quickly get in touch with a field service specialist. Let us know your needs and we will be in touch shortly. You can also e-mail our field service team at fieldservice@fanucamerica.com.
Contact By Phone
The FANUC technical hotline gives you help when you need it most, connecting you with our field service team for on-site support to help you get back up and running fast. Phone our Call Center at (888) FANUC-US to be connected with one of our talented Customer Service Representatives.
*For best call results, please have the following prepared before calling our technical support hotline:
- Part name and number (if known)
- F# or serial number of robot
- P.O., credit card, or receiving # for warranty, down units or software
- Shipping & billing addresses
- Reason for repair (any symptoms, error codes, or diagnostic LEDs that were identified)
- Requested arrival time
- Parts in inventory
